2019 Schedule

March 19, 2019

? 7 h 30 – 8 h 30Foyer 517

Welcome, registration, coffee and visit to the business center


? 8 h 30 – 8 h 45517CD

Opening of the Summit

GEORGES POTHIER
Host, Master of ceremony

? 8 h 45 – 9 h 00517CD

Speech by Léopold Turgeon

LÉOPOLD TURGEON
President and CEO, CQCD

? 9 h 00 – 9 h 15517CD

Speech by Minister Pierre Fitzgibbon

PIERRE FITZGIBBON
Minister of Economy and Innovation, Minister responsible for the Lanaudière region

? 9 h 20 – 10 h 05517CD

A new generation at the controls

GEORGES POTHIER
Host Master of ceremony
CHARLES TANGUAY
Vice-president, sales and finance, Ameublements Tanguay
MARGO SETLAKWE
President, A. Setlakwe Ltée
CATHERINE PATRY
Co-Chair, the Groupe Multi Luminaire

? 10 h 15 – 10 h 50517CD

The big brands listening to consumers

Concerns about sustainable development and the preservation of the environment are now hot topics and companies are realizing the importance and the strength of public opinion. The consumer is increasingly demanding of organizations’ strategies in terms of sustainable development. In this panel, two companies will tell you about the changes …

GEORGES POTHIER
Host Master of ceremony
JEAN-FRANÇOIS BERNIER
President, Attitude
VALÉRIE MARTIN
Vice-president, communications, culture and RSE, Le Groupe ALDO

? 10 h 50 – 11 h 05517CD

EY’s perspective from the retail sector

National Retail Federation 2019 conference overview

DANIEL BAER, FCPA, CA
Associate, Certification, EY

? 11 h 05 – 11 h 30517AB

Coffee break – Business center


? 11 h 30 – 12 h 00516DE

Workshop 3: The challenges of the workforce

One of the most pressing issues for the retail industry is undoubtedly the lack of manpower. What solutions are available to retailers to deal with it, how can we guarantee that our operations will continue despite a reduction in the workforce? A conference that we want to be strategic at all levels.

STÉPHANE JEAN
Host, Vice-president Sales & Marketing, Jobillico
DOMINIQUE BROWN
President, Chocolats Favoris
JUDITH BOISJOLI
Vice President Human Resources, Groupe Touchette

? 11 h 30 – 12 h 00514ABC

Workshop 4: Becoming bold

The foundation of our economy resides in all these SMEs which contribute to creating wealth in all regions of Quebec. If being an entrepreneur has its share of achievements and satisfactions, the fact remains that there are many challenges and success issues.

ANNE MARCOTTE
Entrepreneur, producer and TV host, co-founder, Adopte inc.

? 11 h 30 – 12 h 00516C

Workshop 2: Positioning and brand strategy

Today more than ever, consumers trust brands to champion a cause. To do good. Help solve societal and political problems. Whether people buy soap or shoes, they pay as much attention to the principles of a brand as they do to the products. Not taking a stand is no longer an option for …

ÈVE LAURIER
Director General, Edelman Montréal

? 11 h 30 – 12 h 00516AB

Workshop 1: Innovate like Google

Innovation is at the heart of technology companies. How to keep this thought and make it evolve? Innovation means staying agile, no matter the size. Learn the tips and tricks that keep Google innovating year after year and how to apply these best practices to your business.

DAVID BEAUCHEMIN
Regional director, Google Cloud Canada

? 12 h 00 – 13 h 30517CD

Lunch break – Business center

Lunch not included, food courts on level 2


? 12 h 00 – 12 h 45517AB

The digital shift in retail SMEs – entrepreneur panel


? 13 h 30 – 14 h 00516AB

Workshop 1: Beyond parity – increasing role of women in business

Increasingly, the business world is being transformed by the increasing presence of influential women in the management of our companies or, even, on the boards of directors of organizations. To discuss the place of women in the development of the sector, we brought together three managers of large …

RUTH VACHON
Host, CEO, Réseau des Femmes d’affaires du Québec
DANIELLE BEAULIEU
Owner, Hôtel Mortagne
MANON PILON
Director General, Derme et Co

? 13 h 30 – 14 h 00516C

Workshop 2: Eco-responsibility and circular economy: how to make a difference

Being a responsible company is an expression that was not very common in the discourse of companies about fifty years ago. This model has slowly become trendy and today more than ever, social responsibility is a requirement. A requirement not only of consumers, but also of the workforce. People are interested and want …

ÉVELYNE LAFONTAINE
Vice-president, marketing and innovation, Cascades Groupe Produits Spécialisés
STÉPHANE DUBÉ
Vice-president Sales, Cascades Récupération +

? 13 h 30 – 14 h 00516DE

Workshop 3: Payment innovation to improve the customer experience

Ingenico is without question the benchmark in Quebec and around the world when it comes to payment solutions. As part of this conference, she will show us what will be the future in terms of payment and what emerging technologies are currently on our doorstep. When innovation meets your operations. *Conference…

RICHARD GIANNINI
Vice-president, Product Development, Ingenico Canada

? 13 h 30 – 14 h 00517AB

Workshop 5: Portrait of young entrepreneurs in 4 minutes!

Each year, exceptional young talents line Quebec with new innovative companies and this professional involvement is distinguished by young people with undisputed leadership, a “nose” for innovation thanks to their strong involvement in the retail trade.

GLENN CASTANHEIRA
Host, President, Brique & Mortier
MÉLISSA LAMBERT
President, Lambert Design
HABI GERBA
President and Designer, Gazelles
WILLIAM WALCKER
Cofounder, Näak
JULIETTE BRUN
President and Founder, Juliette & Chocolat
JUDITH FETZER
President and Co-Founder, Cook it

? 13 h 30 – 14 h 00514ABC

Workshop 4: Conversation on the crucial issues facing hardware stores

The thousand hardware and renovation centers in Quebec face challenges never encountered in their history. Main reasons: increased market consolidation, higher customer experience expectations and recruitment of staff with better technical background to meet the needs of consumers, financial margins eroded by …

RICHARD DARVEAU
Host, President & CEO, AQMAT
CHRISTIAN BÉLAIR
Director General, Centre de rénovation Lortie et Martin Castle
NICOLAS COUTURE
Director General, Centres de rénovation Couture TimberMart

? 14 h 15 – 14 h 45516DE

Workshop 3: The economy: what is it for a retailer?

Every day, we are bombarded with economic news, from our own businesses as well as from the media, government and universities, not to mention economic popularizers or management gurus. In this context, how to find our way between our sales results and internal reports, the latest employment statistics, and the latest technological upheavals in the retail industry? …

PIERRE EMMANUEL PARADIS
Founder, AppEco

? 14 h 15 – 14 h 45516AB

Workshop 1: Combining China’s economic growth and retail trade in Quebec

How can Quebec retailers attract this new clientele?

GEORGES POTHIER
Host, Master of ceremony
ÉRIC PAQUET
President and shareholder, Motion Pay Technology Inc.
PONORA ANG
Co-Leader of the Groupe National Chine et associé, Fasken

? 14 h 15 – 14 h 45516C

Workshop 2: A must: cybersecurity

More than ever, our business managers need to address the issue of cyber security and protection. To talk to us about security strategies to put in place, we called on a real specialist in the matter.

MATTHIEU DUGAL
Host and columnist, Radio Canada
YAN LACOURSIERE
Advisor in business insurance loss prevention, Intact Assurances
GABRIEL TREMBLAY
President, Delve Labs inc.

? 14 h 15 – 14 h 45514ABC

Workshop 4: Commerce 2030: The impact of a completely interconnected world on retail.

A city, a building, a house and us. All this inter-connected data will impact how and why we consume. Predictive and prescriptive analyzes can help us to better anticipate your needs. Presentation of a study by the Coca-Cola & Kantar research center.

CARL BOUTET
Strategist – Retail, CloudRaker

? 14 h 15 – 14 h 45517AB

Workshop 5: Customer service / presented by the SAQ program | HEC Montreal

Présentation des grandes lignes du programme HEC Montréal pour les entrepreneurs et discussion.

JEAN-FRANÇOIS GRENIER
Host, Main Director, Groupe Altus Recherche Marketing
MICHEL LECLAIR
Vice-president Sales Network Vidéotron et exploitation Vidéotron Le SuperClub
CHANTAL GLENISSON
Senior manager specializing in retail
THIERRY LOPEZ
Marketing and Corporate Affairs Director, Best Buy Canada

? 14 h 15 – 16 h 15720-A

Workshop: Towards best eco-responsible practices

During the Hop 2019 event, the CQCD will hold a workshop conference on the issue of sustainable development and the circular economy through a retailer’s value chain. This workshop is intended for those who feel challenged by this subject. This work session is twofold: first of all …

DIANE BÉRARD
Host, Solutions columnist and reporter, Les Affaires
MÉLANIE MCDONALD
Sustainable development coordinator, Institut de l’environnement, du développement durable et de l’économie circulaire (EDDEC)
FRANCIS FORTIN
President and CEO, Chamard
MARIE JULIE BÉGIN
Vice-president, Compensation scheme, Éco Entreprises Québec
JEAN-FRANÇOIS MICHAUD
Director of Partnerships and Development, ECPAR

? 14 h 45 – 15 h 15517AB

Coffee break – Business centre


? 15 h 15 – 15 h 25517CD

Quebec capital of retail trade

Presentation of the various means implemented by the City of Montreal to support its merchants.

ROBERT BEAUDRY
Member of the executive committee of the City of Montreal

? 15 h 25 – 16 h 05517CD

Global innovations in omnichannel commerce and order fulfillment

Find out how Bestseller, a global fashion retailer, is bridging the gap between brick and mortar and online sales with its order fulfillment strategy. By focusing on a strategy that turns each store into a local order processing center, Bestseller manages to offer a fast, pleasant online experience …

SØREN GUNDTOFT JOHANSEN
Head of Omnichannel, Bestseller
FRANK KOURETAS
Chief Product Officer, Orckestra

? 16 h 05 – 16 h 35517CD

Business strategies, thriving communities and a healthy planet

Sustainability Journey at Canadian Tire: Accomplishments to Date, our Stakeholder Engagement, our Strategic Vision and Pillars, Building on our Strengths and Focusing on our Heritage Categories, Building an Inventory of Opportunities, Measuring, Managing and Reporting our Results.

ROBYN COLLVER
Senior Vice President, Risk management and regulatory affairs and chief sustainability officer, Canadian Tire Corporation

? 16 h 35 – 16 h 40Foyer 517CD

Last word

GEORGES POTHIER
Host, Master of ceremony

? 16 h 40 – 18 h 30Foyer 517

Networking cocktail


? 18 h 30 – 21 h 00517CD

Evening tribute to retailers

The Quebec Retail Council is pleased to present its Tribute Evening to Retailers on March 19, 2019, at the Palais des congrès de Montréal. For the occasion, we are preparing a very festive evening, during which retailers will be recognized for their undeniable contribution and contribution to the development of the …

March 20, 2019

? 7 h 30 – 8 h 30Foyer 517

Welcome, registration, coffee and visit to the business center


? 8 h 30 – 8 h 45517CD

Opening of the Summit

GEORGES POTHIER
Host, Master of ceremony

? 8 h 45 – 9 h 00517CD

Opening remarks

CÉLINE BLANCHET
President of the CA of CQCD and Vice-president, Corporate Affairs and Strategic Development, DeSerres

? 9 h 00 – 9 h 45517CD

Economic panel

GEORGES POTHIER
Host, Master of ceremony
DANIEL NORMANDIN
Co-founder and executive director, EDDEC
JEAN-RENÉ OUELLET
Senior Analyst, Valeurs mobilières Desjardins
MARC DESERRES
President, DeSerres

? 9 h 45 – 10 h 20517CD

The old economic model no longer works

« The real challenge of the economy and globalization rests on greater social justice (…) There will be no great environmental victory until there is greater social justice. I think we have to orient tomorrow’s policies towards that. »

JEAN LEMIRE
Emissary to climate change and northern issues of the government of Quebec

? 10 h 20 – 10 h 35517CD

Montreal Innovation District

MANON BROUILLETTE
President of the board, Montreal Innovation District

? 10h 35 – 11 h 00517AB

Coffee break – Business centre


? 11 h 00 – 11 h 30516AB

Workshop 1: Lolë improves her posture by digitizing her points of sale

All to your carpets! In order to improve your technological flexibility, come and recharge your batteries and draw on the experience of David Turcotte, Retail System Administrator at Coalision, manufacturer and distributor of the Lolë and Paradox brands, and Djamel Toubrinet, Retail expert at Cegid, software publisher inventory management and omnichannel store management. The duo…

DJAMEL TOUBRINET
Manager, Product Marketing Retail – Amériques, Cegid
DAVID TURCOTTE
Administrator Système Retail, Coalision

? 11h 00 – 11 h 30516C

Workshop 2: Upcoming conference


? 11 h 00 – 11 h 30516DE

Workshop 3: Supply: the gateway to an eco-design approach

Responsible sourcing is the gateway to a universe of possibilities: the source of raw materials, the composition of materials, packaging and its components, as well as the selection of suppliers. Where to start ? What should be prioritized? What are the pitfalls to avoid ? And how to integrate environmental and social criteria in your choices …

GENEVIÈVE DIONNE
Director, eco-design and circular economy, Éco Entreprises Québec (ÉEQ)
MYRIAM BELZILE-MAGUIRE
Founder and designer, Maguire Boutique

? 11 h 00 – 11 h 30514ABC

Workshop 4: The importance of establishing and exploiting a customer acquisition strategy to increase your physical and digital sales

The marketing world is awash with inexpensive, variable quality consumer data. But when companies rise to the challenge of properly collecting and using data first-hand, the results are incredible. Retailers can increase sales in their stores and online and create campaigns that drive …

JONATHAN RAYMOND
Senior Account Manager, Raange

? 11 h 00 – 11 h 30517AB

Workshop 5: Teaming up with conversational artificial intelligence: the Decathlon case

In this conference, we will explore how: – mobile commerce is becoming the cornerstone of omnichannel; – conversational AI can boost your sales and support teams to offer large-scale VIP customer service; – personalization from data can open the …

STEVE DESJARLAIS
President and co-founder, Heyday
MANUELA COMTE
Leader Digital Marketing, Décathlon Canada

? 11 h 45 – 12 h 15517AB

Workshop 5: What if your growth lever for 2019 was really the data?

For the retail trade, we assure you, 2019 will be the year of data! And the promise is enticing: to understand customer journeys, to know its users and to target them with precision through personalized and relevant content. In other words, send the right message to the right person at the right time. The result? Ads…

ALEXANDRE CHAPT
CMO Canada, Eulerian
MARINE ABBOU
Vice-president strategy and operations, Radiance

? 11 h 45 – 12 h 15514ABC

Workshop 4: How a local merchant can enlarge his playground

Nothing is more accessible for a retailer limited to its commercial arena, these days, than literally expanding its playing field. Our discussion panel will be the opportunity to testify to retailers of their successes through online sales and how they managed to transcend their traditional territory of …

GLENN CASTANHEIRA
Host, President, Brique & Mortier
MARC-ANDRÉ LEBEAU
President, Bicycles Quilicot
ÉMILIE ST-LAURENT
Marketing director, Sports DRC

? 11 h 45 – 12 h 15516AB

Workshop 1: Building on a range of services to increase store traffic: The Frank And Oak case

From 100% online sales to store opening; Frank & Oak is leveraging the in-store experience by adding appointments with an in-store stylist to its service offering to increase traffic and the average shopping cart. Find out how and the significant benefits.

DANIEL LAPLANTE
President, Booxi
KARINE VINCENT
Director, Digital Products, Frank And Oak

? 11 h 45 – 12 h 15516C

Workshop 2: Shopping Centers: a collection of experiences

CLAUDE SIROIS
President, Shopping centers, Ivanhoé Cambridge

? 11 h 45 – 12 h 15516DE

Workshop 3: Food panel: an up-to-date sector

PIERRE-ALEXANDRE BLOUIN
Host, President and CEO, Association des détaillants en alimentation du Québec (ADAQ)
RICHARD DUCHEMIN
Owner, IGA Duchemin
FRANK HÉNOT
Owner, Intermarché Boyer et fromagerie Bleu & Persillé

? 12 h 15 – 13 h 30517AB

Lunch break – Business centre

Lunch not included, food courts on level 2


? 13 h 30 – 14 h 00516AB

Workshop 1: Customer obsession and innovation @ Amazon

MARIE-CLAUDE SAUVÉ
Vendor Self-Service Registration Program Manager, Amazon.ca

? 13 h 30 – 14 h 00517AB

Workshop 5: Come meet Services Québec to find out about the services offered to businesses

The employment situation in Quebec is changing rapidly. The needs expressed yesterday are no longer sufficient in a context where manpower is scarce. In this conference, we will present an overview of the present and anticipated situation.

PATRICK ALLARD
Business Services Coordinator, Emploi-Québec
SONIA MARCHAND
Emploi Québec

? 13 h 30 – 14 h 00516DE

Workshop 3: Car dealers: turn and adaptation

Car dealers face different challenges: the electrification of cars on the one hand, but also the question of entrepreneurial succession. This panel will bring together the Quebec Automobile Dealers Corporation with two dealers to talk about cornering and adaptation.

ROBERT POËTI
Host, President and CEO, Corporation des concessionnaires d’automobiles du Québec

? 13 h 30 – 14 h 00516C

Workshop 2: Business models redesigned for tomorrow

The circular and collaborative economy is a hot topic that we hear about in all the forums. Consumers are increasingly demanding that companies conform to an environmental ideal. To do this, you have to know how to rethink the traditional business model.

MICKAËL CARLIER
Host, President, Novae
GUILLAUME LAVOIE
Lecturer, École nationale d’administration publique (ÉNAP)
STEVEN BALIT
VP Operations, The Unscented Company

? 13 h 30 – 14 h 00514ABC

Workshop 4: Retention of employees and talent!

In a context of labor shortages, it is now essential to put in place mechanisms to retain our best employees. We will therefore examine, in this conference, the various means that can be put in place to keep its staff at work and happy!

GEORGES POTHIER
Host Master of ceremony
MARIE-CHANTAL LAMOTHE
Vice-president, human ressources, Groupe Jean Coutu
FRÉDÉRIK GUÉRIN
PDG, Club Tissus

? 14 h 00 – 14 h 30517AB

Coffee break – Business centre


? 14 h 15 – 16 h 15720-A

Workshops: The issue of the workforce

During the Hop 2019 event, the CQCD will hold a workshop-type conference on the subject of manpower and recruitment. This workshop is for those who are concerned with recruitment and employment issues. The objective of this “working session” is twofold: first, analyze the situation and …

ÉLISABETH DESCHÊNES
Host, President and CEO, ZA
JOANNE LABRECQUE
Associate Professor HEC and specialist in retail and food
MIA HOMSY
Director General, Institut du Québec

? 14 h 30 – 14 h 45517CD

CQIC : The 360​​° customer experience

Catalyst for the concerted effort of the trade industry to define, experiment and build, in close collaboration with the innovation ecosystem, the trade of the future and thus contribute to the advancement and prosperity of Quebec.

LIDIA DIVRY
President and CEO TechnoMontréal

? 14 h 45 – 15 h 15517CD

Social media or the art of storytelling

PUR CEO Vodka and romeo’s gin Co-founder of the Adopte-inc.com movement Featured blogger Les Affaires Author of the “best seller” Undertaking in its purest form Dragon in the popular television series “In the eye of the Dragon” broadcast on Radio-Canada http://www.nicolasduvernois.com/

NICOLAS DUVERNOIS
PDG PUR Vodka and romeo’s gin Co-founder of the Adopte-inc.com movement

? 15 h 15 – 15 h 30517CD

« Rebranding » of a brand, towards the new ecommerce-quebec

CHRISTIAN QUENNEVILLE
Vice-president business development, partner, SIDLEE
LÉOPOLD TURGEON
President and CEO, CQCD

? 15 h 30 – 15 h 45517CD

Build smart supply chains

JULIEN BILLOT
President and CEO, SCALE.AI

? 15 h 45 – 16 h 25517CD

In business, there is no plan B

In this conference, François Lambert explains the importance of deploying all his energies and his concentration to the success of his business or his project and to persevere despite the obstacles. It means making sacrifices, but also learning to adapt to the unexpected, using your talents to their full potential and believing in …

FRANÇOIS LAMBERT
Entrepreneur and Former Dragon

? 16 h 30 – 16 h 35517CD

Closure of the event

GEORGES POTHIER
Host, Master of ceremony