Welcome, registration, coffee and visit to the business center
Opening of the Summit
GEORGES POTHIERSpeech by Léopold Turgeon
LÉOPOLD TURGEONSpeech by Minister Pierre Fitzgibbon
PIERRE FITZGIBBONA new generation at the controls
GEORGES POTHIER
CHARLES TANGUAY
MARGO SETLAKWE
CATHERINE PATRYThe big brands listening to consumers
Concerns about sustainable development and the preservation of the environment are now hot topics and companies are realizing the importance and the strength of public opinion. The consumer is increasingly demanding of organizations’ strategies in terms of sustainable development. In this panel, two companies will tell you about the changes …
GEORGES POTHIER
JEAN-FRANÇOIS BERNIER
VALÉRIE MARTINEY’s perspective from the retail sector
National Retail Federation 2019 conference overview
DANIEL BAER, FCPA, CACoffee break – Business center
Workshop 3: The challenges of the workforce
One of the most pressing issues for the retail industry is undoubtedly the lack of manpower. What solutions are available to retailers to deal with it, how can we guarantee that our operations will continue despite a reduction in the workforce? A conference that we want to be strategic at all levels.
STÉPHANE JEAN
DOMINIQUE BROWN
JUDITH BOISJOLIWorkshop 4: Becoming bold
The foundation of our economy resides in all these SMEs which contribute to creating wealth in all regions of Quebec. If being an entrepreneur has its share of achievements and satisfactions, the fact remains that there are many challenges and success issues.
ANNE MARCOTTEWorkshop 2: Positioning and brand strategy
Today more than ever, consumers trust brands to champion a cause. To do good. Help solve societal and political problems. Whether people buy soap or shoes, they pay as much attention to the principles of a brand as they do to the products. Not taking a stand is no longer an option for …
ÈVE LAURIERWorkshop 1: Innovate like Google
Innovation is at the heart of technology companies. How to keep this thought and make it evolve? Innovation means staying agile, no matter the size. Learn the tips and tricks that keep Google innovating year after year and how to apply these best practices to your business.
DAVID BEAUCHEMINLunch break – Business center
Lunch not included, food courts on level 2
The digital shift in retail SMEs – entrepreneur panel
Workshop 1: Beyond parity – increasing role of women in business
Increasingly, the business world is being transformed by the increasing presence of influential women in the management of our companies or, even, on the boards of directors of organizations. To discuss the place of women in the development of the sector, we brought together three managers of large …
RUTH VACHON
DANIELLE BEAULIEU
MANON PILONWorkshop 2: Eco-responsibility and circular economy: how to make a difference
Being a responsible company is an expression that was not very common in the discourse of companies about fifty years ago. This model has slowly become trendy and today more than ever, social responsibility is a requirement. A requirement not only of consumers, but also of the workforce. People are interested and want …
ÉVELYNE LAFONTAINE
STÉPHANE DUBÉWorkshop 3: Payment innovation to improve the customer experience
Ingenico is without question the benchmark in Quebec and around the world when it comes to payment solutions. As part of this conference, she will show us what will be the future in terms of payment and what emerging technologies are currently on our doorstep. When innovation meets your operations. *Conference…
RICHARD GIANNINIWorkshop 5: Portrait of young entrepreneurs in 4 minutes!
Each year, exceptional young talents line Quebec with new innovative companies and this professional involvement is distinguished by young people with undisputed leadership, a “nose” for innovation thanks to their strong involvement in the retail trade.
GLENN CASTANHEIRA
MÉLISSA LAMBERT
HABI GERBA
WILLIAM WALCKER
JULIETTE BRUN
JUDITH FETZERWorkshop 4: Conversation on the crucial issues facing hardware stores
The thousand hardware and renovation centers in Quebec face challenges never encountered in their history. Main reasons: increased market consolidation, higher customer experience expectations and recruitment of staff with better technical background to meet the needs of consumers, financial margins eroded by …
RICHARD DARVEAU
CHRISTIAN BÉLAIR
NICOLAS COUTUREWorkshop 3: The economy: what is it for a retailer?
Every day, we are bombarded with economic news, from our own businesses as well as from the media, government and universities, not to mention economic popularizers or management gurus. In this context, how to find our way between our sales results and internal reports, the latest employment statistics, and the latest technological upheavals in the retail industry? …
PIERRE EMMANUEL PARADISWorkshop 1: Combining China’s economic growth and retail trade in Quebec
How can Quebec retailers attract this new clientele?
GEORGES POTHIER
ÉRIC PAQUET
PONORA ANGWorkshop 2: A must: cybersecurity
More than ever, our business managers need to address the issue of cyber security and protection. To talk to us about security strategies to put in place, we called on a real specialist in the matter.
MATTHIEU DUGAL
YAN LACOURSIERE
GABRIEL TREMBLAYWorkshop 4: Commerce 2030: The impact of a completely interconnected world on retail.
A city, a building, a house and us. All this inter-connected data will impact how and why we consume. Predictive and prescriptive analyzes can help us to better anticipate your needs. Presentation of a study by the Coca-Cola & Kantar research center.
CARL BOUTETWorkshop 5: Customer service / presented by the SAQ program | HEC Montreal
Présentation des grandes lignes du programme HEC Montréal pour les entrepreneurs et discussion.
JEAN-FRANÇOIS GRENIER
MICHEL LECLAIR
CHANTAL GLENISSON
THIERRY LOPEZWorkshop: Towards best eco-responsible practices
During the Hop 2019 event, the CQCD will hold a workshop conference on the issue of sustainable development and the circular economy through a retailer’s value chain. This workshop is intended for those who feel challenged by this subject. This work session is twofold: first of all …
DIANE BÉRARD
MÉLANIE MCDONALD
FRANCIS FORTIN
MARIE JULIE BÉGIN
JEAN-FRANÇOIS MICHAUDCoffee break – Business centre
Quebec capital of retail trade
Presentation of the various means implemented by the City of Montreal to support its merchants.
ROBERT BEAUDRYGlobal innovations in omnichannel commerce and order fulfillment
Find out how Bestseller, a global fashion retailer, is bridging the gap between brick and mortar and online sales with its order fulfillment strategy. By focusing on a strategy that turns each store into a local order processing center, Bestseller manages to offer a fast, pleasant online experience …
SØREN GUNDTOFT JOHANSEN
FRANK KOURETASBusiness strategies, thriving communities and a healthy planet
Sustainability Journey at Canadian Tire: Accomplishments to Date, our Stakeholder Engagement, our Strategic Vision and Pillars, Building on our Strengths and Focusing on our Heritage Categories, Building an Inventory of Opportunities, Measuring, Managing and Reporting our Results.
ROBYN COLLVERLast word
GEORGES POTHIERNetworking cocktail
Evening tribute to retailers
The Quebec Retail Council is pleased to present its Tribute Evening to Retailers on March 19, 2019, at the Palais des congrès de Montréal. For the occasion, we are preparing a very festive evening, during which retailers will be recognized for their undeniable contribution and contribution to the development of the …
Welcome, registration, coffee and visit to the business center
Opening of the Summit
GEORGES POTHIEROpening remarks
CÉLINE BLANCHETEconomic panel
GEORGES POTHIER
DANIEL NORMANDIN
JEAN-RENÉ OUELLET
MARC DESERRESThe old economic model no longer works
« The real challenge of the economy and globalization rests on greater social justice (…) There will be no great environmental victory until there is greater social justice. I think we have to orient tomorrow’s policies towards that. »
JEAN LEMIREMontreal Innovation District
MANON BROUILLETTECoffee break – Business centre
Workshop 1: Lolë improves her posture by digitizing her points of sale
All to your carpets! In order to improve your technological flexibility, come and recharge your batteries and draw on the experience of David Turcotte, Retail System Administrator at Coalision, manufacturer and distributor of the Lolë and Paradox brands, and Djamel Toubrinet, Retail expert at Cegid, software publisher inventory management and omnichannel store management. The duo…
DJAMEL TOUBRINET
DAVID TURCOTTEWorkshop 2: Upcoming conference
Workshop 3: Supply: the gateway to an eco-design approach
Responsible sourcing is the gateway to a universe of possibilities: the source of raw materials, the composition of materials, packaging and its components, as well as the selection of suppliers. Where to start ? What should be prioritized? What are the pitfalls to avoid ? And how to integrate environmental and social criteria in your choices …
GENEVIÈVE DIONNE
MYRIAM BELZILE-MAGUIREWorkshop 4: The importance of establishing and exploiting a customer acquisition strategy to increase your physical and digital sales
The marketing world is awash with inexpensive, variable quality consumer data. But when companies rise to the challenge of properly collecting and using data first-hand, the results are incredible. Retailers can increase sales in their stores and online and create campaigns that drive …
JONATHAN RAYMONDWorkshop 5: Teaming up with conversational artificial intelligence: the Decathlon case
In this conference, we will explore how: – mobile commerce is becoming the cornerstone of omnichannel; – conversational AI can boost your sales and support teams to offer large-scale VIP customer service; – personalization from data can open the …
STEVE DESJARLAIS
MANUELA COMTEWorkshop 5: What if your growth lever for 2019 was really the data?
For the retail trade, we assure you, 2019 will be the year of data! And the promise is enticing: to understand customer journeys, to know its users and to target them with precision through personalized and relevant content. In other words, send the right message to the right person at the right time. The result? Ads…
ALEXANDRE CHAPT
MARINE ABBOUWorkshop 4: How a local merchant can enlarge his playground
Nothing is more accessible for a retailer limited to its commercial arena, these days, than literally expanding its playing field. Our discussion panel will be the opportunity to testify to retailers of their successes through online sales and how they managed to transcend their traditional territory of …
GLENN CASTANHEIRA
MARC-ANDRÉ LEBEAU
ÉMILIE ST-LAURENTWorkshop 1: Building on a range of services to increase store traffic: The Frank And Oak case
From 100% online sales to store opening; Frank & Oak is leveraging the in-store experience by adding appointments with an in-store stylist to its service offering to increase traffic and the average shopping cart. Find out how and the significant benefits.
DANIEL LAPLANTE
KARINE VINCENTWorkshop 2: Shopping Centers: a collection of experiences
CLAUDE SIROISWorkshop 3: Food panel: an up-to-date sector
PIERRE-ALEXANDRE BLOUIN
RICHARD DUCHEMIN
FRANK HÉNOTLunch break – Business centre
Lunch not included, food courts on level 2
Workshop 1: Customer obsession and innovation @ Amazon
MARIE-CLAUDE SAUVÉWorkshop 5: Come meet Services Québec to find out about the services offered to businesses
The employment situation in Quebec is changing rapidly. The needs expressed yesterday are no longer sufficient in a context where manpower is scarce. In this conference, we will present an overview of the present and anticipated situation.
PATRICK ALLARD
SONIA MARCHANDWorkshop 3: Car dealers: turn and adaptation
Car dealers face different challenges: the electrification of cars on the one hand, but also the question of entrepreneurial succession. This panel will bring together the Quebec Automobile Dealers Corporation with two dealers to talk about cornering and adaptation.
ROBERT POËTIWorkshop 2: Business models redesigned for tomorrow
The circular and collaborative economy is a hot topic that we hear about in all the forums. Consumers are increasingly demanding that companies conform to an environmental ideal. To do this, you have to know how to rethink the traditional business model.
MICKAËL CARLIER
GUILLAUME LAVOIE
STEVEN BALITWorkshop 4: Retention of employees and talent!
In a context of labor shortages, it is now essential to put in place mechanisms to retain our best employees. We will therefore examine, in this conference, the various means that can be put in place to keep its staff at work and happy!
GEORGES POTHIER
MARIE-CHANTAL LAMOTHE
FRÉDÉRIK GUÉRINCoffee break – Business centre
Workshops: The issue of the workforce
During the Hop 2019 event, the CQCD will hold a workshop-type conference on the subject of manpower and recruitment. This workshop is for those who are concerned with recruitment and employment issues. The objective of this “working session” is twofold: first, analyze the situation and …
ÉLISABETH DESCHÊNES
JOANNE LABRECQUE
MIA HOMSYCQIC : The 360° customer experience
Catalyst for the concerted effort of the trade industry to define, experiment and build, in close collaboration with the innovation ecosystem, the trade of the future and thus contribute to the advancement and prosperity of Quebec.
LIDIA DIVRYSocial media or the art of storytelling
PUR CEO Vodka and romeo’s gin Co-founder of the Adopte-inc.com movement Featured blogger Les Affaires Author of the “best seller” Undertaking in its purest form Dragon in the popular television series “In the eye of the Dragon” broadcast on Radio-Canada http://www.nicolasduvernois.com/
NICOLAS DUVERNOIS« Rebranding » of a brand, towards the new ecommerce-quebec
CHRISTIAN QUENNEVILLELÉOPOLD TURGEONBuild smart supply chains
JULIEN BILLOTIn business, there is no plan B
In this conference, François Lambert explains the importance of deploying all his energies and his concentration to the success of his business or his project and to persevere despite the obstacles. It means making sacrifices, but also learning to adapt to the unexpected, using your talents to their full potential and believing in …
FRANÇOIS LAMBERTClosure of the event
GEORGES POTHIER